Privacy Policy

• Personal Data means any information that relates to an identified or identifiable individual.
• Service means Our website, advertisements, forms, and any related communications.
• Service Provider means a company or individual that processes data on Our behalf solely to help Us operate the Service or communicate with You (for example, Our CRM, website hosting, or messaging platform).
• Usage Data means data collected automatically through use of the Service, such as pages visited and visit duration.
• You means the individual accessing or using the Service.

When You contact Us or submit a form, We may collect:

• First and last name
• Email address
• Phone number
• Property address, city, and state
• Project details, preferences, and comments You choose to provide
• Usage Data, such as browser type, device type, and pages visited

We use Your Personal Data only to:

• Respond to Your inquiries and provide quotes, estimates, and services
• Schedule and confirm appointments and site visits
• Contact You by phone, email, or SMS about Your request, appointment, project, or service
• Maintain Our records and fulfill Our contractual and legal obligations
• Operate, secure, and improve Our website and services

If You provide Your mobile phone number and agree to receive text messages, Best Home Restorations LLC may send You SMS messages related to Your inquiry, appointment reminders, quotes, project updates, and customer service.

• Consent to receive text messages is not a condition of purchasing any goods or services.
• Message frequency varies. Message and data rates may apply.
• You may opt out at any time by replying STOP. For help, reply HELP or contact Us using the details below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade Your Personal Data. We do not share Your Personal Data with third parties or affiliates for their marketing or promotional purposes.

We may share Your information only:

• With Service Providers who help Us operate the Service and contact You on Our behalf. Service Providers may use Your information only to perform services for Us and are not permitted to use it for their own marketing purposes.
• To comply with the law, such as in response to a valid request from a court or government agency.
• To protect rights and safety, including to prevent fraud or investigate wrongdoing, or to protect the safety of Our customers or the public.
• In a business transfer, such as a merger or sale of Our business. Any such transfer will remain subject to this Privacy Policy, and text messaging opt-in data and consent will not be transferred to any third party for marketing purposes.

We keep Your Personal Data only as long as needed for the purposes in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce Our agreements.

We use commercially reasonable measures to protect Your Personal Data. However, no method of transmission over the Internet or electronic storage is completely secure, and We cannot guarantee absolute security.

You may contact Us at any time to access, correct, or request deletion of Your Personal Data, or to opt out of marketing emails or calls. For text messages, reply STOP at any time. Depending on Your state of residence, You may have additional rights under applicable privacy laws.

Our Service may contain links to websites We do not operate. We are not responsible for the content or privacy practices of those sites, and We encourage You to review their privacy policies.

Our Service is not directed to anyone under 13, and We do not knowingly collect Personal Data from children under 13.

We may update this Privacy Policy from time to time. Changes are effective when posted on this page, and the "Last updated" date will be revised.